John Richardson

Where is zip code 99999? A Piece of Clean Data Makes a Big Difference

  Has your company ever shipped a product to the 99999 zip code?  Of course not. It doesn't exist. In fact, the highest real zip code is 99950, for… Read More »

The Logistics of Valentine’s Day: Signed, Sealed and Delivered

  Signed, Sealed and Delivered: The Logistics of Valentine’s Day February 14 marks the most romantic day on the calendar: Valentine’s Day. It’s… Read More »

Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern… Read More »

Avoid Delivery Disaster with Actionable Intelligence

Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash… Read More »

Consumers, Cash and Carbon: A Challenging Balance

Last Sunday, I pulled into my neighborhood behind a U.S. Postal Service (USPS) delivery truck. It stopped at one of eight houses on my short street… Read More »

Supply Chain Optimization: When is the right time?

How do you know when you should engage in a supply chain optimization exercise? Many companies are unsure of the value, and they’re reluctant to… Read More »

What is Cost to Serve?

Cost to Serve is the analysis and quantification of all the activities and costs incurred to fulfill customer demand for a product through the supply… Read More »

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