John Richardson

Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern… Read More

Avoid Delivery Disaster with Actionable Intelligence

Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash… Read More

Consumers, Cash and Carbon: A Challenging Balance

Last Sunday, I pulled into my neighborhood behind a U.S. Postal Service (USPS) delivery truck. It stopped at one of eight houses on my short street… Read More

Supply Chain Optimization: When is the right time?

How do you know when you should engage in a supply chain optimization exercise? Many companies are unsure of the value, and they’re reluctant to… Read More

What is Cost to Serve?

Cost to Serve is the analysis and quantification of all the activities and costs incurred to fulfill customer demand for a product through the supply… Read More

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