Plan, Adjust, Communicate with Data Visibility

Supply chain visibility empowers you to reduce risk and improve customer service. That’s especially important in a period of widespread disruption,… Read More »

Master Omnichannel Fulfillment, Enhance Experience

In the 1980s, Service Merchandise was a retail force. The “catalog showroom” shopping experience attracted scores of customers. Beyond the “touch and… Read More »

Omnichannel: 3 Ways Service Merchandise Got it Right

In retail, timing is everything. Deliver what consumers want where and when they want it, and you can carve a success path that lasts until consumer… Read More »

The Service Merchandise Experience: Omnichannel in the ‘80s

Knowing that customers flocked to its stores to “experience” a select number of products, and willing to test out new technologies and retail… Read More »

The Logistics of Valentine’s Day: Signed, Sealed and Delivered

  Signed, Sealed and Delivered: The Logistics of Valentine’s Day February 14 marks the most romantic day on the calendar: Valentine’s Day. It’s… Read More »

Reverse Logistics: Charting a Course to Protect Profit

In today’s marketplace, more of your customers are purchasing products online. Through the trust built by e-commerce giants, consumers are happy to… Read More »

5 Red Flags for Retailers Racing Amazon

Consumer expectations are fueling retailers’ response to service demands. Organizations working to improve e-commerce performance face hurdles that… Read More »

Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern… Read More »

Avoid Delivery Disaster with Actionable Intelligence

Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash… Read More »

3 Alternative Ways to Reduce Parcel Shipping Costs

Shipping cost management challenges are second nature for many businesses. Optimizing vendor management, carrier relationships and total resource use… Read More »

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