Fulfillment Strategies: Is Your 2021 E-Commerce Plan in Place?

Right now, all shippers are worried about getting packages out the door, onto trucks, and into their customers’ hands during the busy holiday season.… Read More »

4 Tips: Improve Profitability Despite Rising Transportation Costs

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Cost Changes Hide in Shift to Online Fulfillment

As the global pandemic confined consumers to their homes, record volumes of online sales motivated retailers to adjust online fulfillment strategies… Read More »

Master Omnichannel Fulfillment, Enhance Experience

In the 1980s, Service Merchandise was a retail force. The “catalog showroom” shopping experience attracted scores of customers. Beyond the “touch and… Read More »

Control Fulfillment Fate Without Amazon

COVID-19’s global impact quickly became a significant disruption to North American supply chains. For many small package shippers the emergence of a… Read More »

Omnichannel: 3 Ways Service Merchandise Got it Right

In retail, timing is everything. Deliver what consumers want where and when they want it, and you can carve a success path that lasts until consumer… Read More »

Delivery Speed Drives E-Commerce Fulfillment Success

  "I feel the need . . .  the need for speed!" Today’s online shoppers certainly agree with the sentiment of Tom Cruise’s character in the 1986 movie… Read More »

Improve E-Commerce Experience Without Sacrificing Profitability

In 2018, U.S. consumers spent $517.6 billion online, up 15% over the prior year. E-commerce represented 51.9% of all retail sales growth that year,… Read More »

5 Ways to Build an E-Commerce Engine that Wins

In an era where delivery choice and speed are becoming fundamental expectations for everyone, companies across most industries are rethinking how… Read More »

5 Red Flags for Retailers Racing Amazon

Consumer expectations are fueling retailers’ response to service demands. Organizations working to improve e-commerce performance face hurdles that… Read More »

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