Omnichannel: 3 Ways Service Merchandise Got it Right

In retail, timing is everything. Deliver what consumers want where and when they want it, and you can carve a success path that lasts until consumer… Read More »

The Service Merchandise Experience: Omnichannel in the ‘80s

Knowing that customers flocked to its stores to “experience” a select number of products, and willing to test out new technologies and retail… Read More »

Reverse Logistics: Charting a Course to Protect Profit

In today’s marketplace, more of your customers are purchasing products online. Through the trust built by e-commerce giants, consumers are happy to… Read More »

What Did Omni-Channel Retailers Learn From the Peak Holiday 2018 Season?

In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain. Read More »

Top 5 Insights for Parcel Logistics in 2019

Parcel shipping continues to claim a larger share of the transportation market as manufacturers and retailers respond to consumer demands. Globally,… Read More »

On-Demand Shipping is Disrupting the Retail Supply Chain

For consumers, the purchasing experience continues to merge the digital and physical, and retailers are adapting to keep up. Now, the supply chain… Read More »

How Long is Your Last Mile?

No one ever said consumer behavior was logical. Research shows consumers want fast shipping, but they also want it for free or at minimal cost. That… Read More »

E-Commerce Insights for Today and Tomorrow: The Beat Goes On

Shoppers increasingly want their orders delivered promptly to their homes, but many don’t want to pay for shipping, and an increasing number are… Read More »

Consumers, Cash and Carbon: A Challenging Balance

Last Sunday, I pulled into my neighborhood behind a U.S. Postal Service (USPS) delivery truck. It stopped at one of eight houses on my short street… Read More »

Direct-to-Consumer Parcel Delivery Shifts Into High Gear

Where did all these parcel delivery vehicles come from? From UPS and FedEx trucks to specialty vans, from UberRUSH to USPS Sunday delivery, in cars… Read More »

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