Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern… Read More

Using Lean to Reduce Trucking Costs and Freight Rates

The U.S. trucker shortage has been ongoing for years. As the situation has evolved, many expect trucking costs to increase as freight service… Read More

What Did Omni-Channel Retailers Learn From the Peak Holiday 2018 Season?

In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain. Read More

E-Commerce Insights for Today and Tomorrow: The Beat Goes On

Shoppers increasingly want their orders delivered promptly to their homes, but many don’t want to pay for shipping, and an increasing number are… Read More

Consumers, Cash and Carbon: A Challenging Balance

Last Sunday, I pulled into my neighborhood behind a U.S. Postal Service (USPS) delivery truck. It stopped at one of eight houses on my short street… Read More

Direct-to-Consumer Parcel Delivery Shifts Into High Gear

Where did all these parcel delivery vehicles come from? From UPS and FedEx trucks to specialty vans, from UberRUSH to USPS Sunday delivery, in cars… Read More

The Importance of Key Performance Indicators (KPI) – Part Two

In my previous blog, we established the need to measure Key Performance Indicators (KPIs) as a metric of business performance. It is important not… Read More

The Importance of Key Performance Indicators (KPIs) - Part One

Key Performance Indicators (KPIs) are the measurements a business uses to track progress toward meeting its goals. To establish meaningful KPIs,… Read More

Page 1 of 1
1