Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern… Read More

The Importance of Key Performance Indicators (KPI) – Part Two

In my previous blog, we established the need to measure Key Performance Indicators (KPIs) as a metric of business performance. It is important not… Read More

The Importance of Key Performance Indicators (KPIs) - Part One

Key Performance Indicators (KPIs) are the measurements a business uses to track progress toward meeting its goals. To establish meaningful KPIs,… Read More

Supply Chain Optimization: When is the right time?

How do you know when you should engage in a supply chain optimization exercise? Many companies are unsure of the value, and they’re reluctant to… Read More

Step One to Mitigating Risk in a Global Supply Chain? Total Visibility.

Whether it’s lead in paint on toys manufactured in China or an earthquake that temporarily shutters a factory in Japan that makes Smartphone… Read More

What is Cost to Serve?

Cost to Serve is the analysis and quantification of all the activities and costs incurred to fulfill customer demand for a product through the supply… Read More

Sir Francis Bacon and Thomas Hobbes: Almost Right about Knowledge

Decisions you’re making now present one of three outcomes for your business: better results, lost ground, or stagnation. While that’s a very… Read More

What are Key Performance Indicators?

The key phases in identifying Key Performance Indicators are: Read More

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